This position is responsible for providing remote systems support and maintenance for mission-critical Imaging and Workflow systems that are deployed at customer facilities around the world.
Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions
Troubleshoot complex issues on production RIS and PACS systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, VMWare, Enterprise-class hardware & storage systems, and Oracle databases
Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
Perform scheduled preventative maintenance and systems administration functions at customer facilities
Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships
Contribute to a fast-paced and highly collaborative team-based work environment
Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development.
Additional Job Information:
? Travel, on occasion, to customer sites to participate in system upgrades and provide on-site support
? Ability to work on a rotating shift schedule to provide team coverage over the hours of 7:00am to 6:00pm GMT.
? Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 3-5 weeks between shifts. Overtime compensation and a stipend are provided for on-call work.
? General Office Environment
? Flexibility in working hours to support business needs
Reports to: Manager, Radiology Support
Manager, Radiology Support
JD-0207 Rev 01
Bachelor’s degree, Technical diploma or equivalent combination of education, training, and work experience
Two years of experience in a software technical support environment is generally required; though candidates with exceptional customer service and technical skills are welcome to apply. Knowledge of Healthcare Systems (PACS/RIS) is desirable.
Call me on: 0204 8000 512