Field Service Engineer

Paris, France
Engineering
6857
Full Time
Competitive Salary
28-09-2020 12:13 PM
-
You’ll play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from our product range. If you’re looking for a challenging role, where you can combine your technical, trouble shooting and customer facing skills then this could be the perfect role for you.


Responsibilities

 

  • Install, troubleshoot and repair products with proficiency in a timely manner. Perform Preventive Maintenance service visits for each customers.
  • Work professionally and courteously as an individual with customers in continuous support of the company reputation of service excellence.
  • Identify customer needs and contribute to improvements in our products range.
  • Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
  • Customer Management through remote and telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
  • Complete all Business-related transactions to include Management feedback, Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
  • Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.

 

EDUCATION REQUIREMENTS:

Bachelor's degree in Life Electronics, Sciences, Engineering preferred.

 

EXPERIENCE QUALIFICATIONS:

5-year experience in similar experience

 

OTHER QUALIFICATIONS:

Work experience with the repair or service of electrical or mechanical equipment is preferred.

Good English level, another language would be appreciated

 

LOCATION:

Covering France

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