How To Answer Interview Questions — The S.T.A.R. Method

21 April 2021 Projectus Consulting

Star Method Answering Interview Questions

One of the most frequent questions we get asked by our candidates is how to answer the most common questions asked during an interview.

Before we begin, it’s important to understand that the most common interview questions are behavioural. They are posed to understand how you behave in scenarios relevant to the role assessing what your key motivators are and your problem-solving abilities.

 

Twinkle, twinkle little star!

The method we recommend you use to answer the majority of interview questions is the S.T.A.R.Method: Situation, Task, Action, Result. This approach helps you to define your answers more clearly whilst presenting you as a problem solver who produces results every time.

 

The S.T.A.R. Method

Situation. Task. Action. Result.

The trick is to pick short, specific and well-defined examples relevant to the position you are interviewing for and following each example through the situation → task → action → result. Be quantitative in the ‘results’ part of your answer where possible. Companies love numbers including stats, percentage changes and numerical targets, as by definition they are quantifiable and demonstrate growth. If using numbers isn’t appropriate ensure that the ‘result’ demonstrates change and a clear solution to the problem.

Let’s look at the following example answers to model yours on, identifying the Situation, Task, Action, Result in each as we go along. 

 

Example 1:

“I was given a new sales territory that was underperforming. This territory had been underperforming for three years in a row and needed to be reviewed with a fresh perspective. To tackle the problem, I launched a thorough audit on the company’s account portfolio and a complete re-mapping exercise to produce a new key target list for the area of new and dormant accounts not realised before. This led to a complete turnaround of the territory, successfully opening a record 30 new accounts worth £340,000 for my company and 20% more than the next leading salesperson in the area.”

 

(S) I was given a new sales territory that was underperforming.

(T) Needed to be reviewed with a fresh perspective.

(A) I launched a thorough audit on the company’s account portfolio and a complete re-mapping exercise to produce a new key target list for the area of new and dormant accounts.

(R) Complete turnaround of the area successfully opening a record 30 new accounts worth £340,000 for my company and 20% more than the next leading salesperson in the area.

 

Example 2:

“I successfully engineered the development of company products through the full product life cycle. After a successful product launch, I realised that there was a requirement for a new channel of customer support. So I brainstormed the latest tools and methods in software development with the team and created a new responsive customer support tool after launch which generated an extra £84K of sales within the first six months of product release.”

 

(S) “I successfully engineered the development of company products through the full product life cycle. 

(T) After the product launch, I realised that there was a requirement for a new channel of customer support.

(A) Brainstormed the latest tools and methods in software development with the team and created a new responsive customer support tool after launch.

(R) Which generated an extra £84K of sales within the first six months of product release.

 

So, there you have it. The S.T.A.R. method. Presenting you as a result focussed problem solver every time!

 

Projectus provides cutting-edge staffing solutions for the global medical technology and software sector. Contact us today about your next role and discover how we use pioneering recruitment software and A.I to get you noticed by the world’s best technology employers. 

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